The Doctor's Group will appear as the merchant on your credit card statement. Your account with your doctor will be credited upon approval of this transaction.
Why didn't my insurance cover this?
A message appears on the statement under the description of the service that indicates the reason the service was not covered. Typical reasons for non-coverage are deductible, co-insurance, and not covered by your plan. It is your responsibility to pay the doctor for these items. In general, insurance plans do not pay for 100% of services. Contact your insurance carrier to discuss your coverage. Your benefit booklet also details your coverage for different types of services.
Did you bill my insurance?
Insurance is billed for all patients who provide information at their doctors office. Contact your insurance plan to verify that the claim was received and processed. Please contact our office only if you have verified that your claim was not received by the insurance carrier. If you do have to contact us, please confirm your insurance plan information including the plan name and address, your identification number, and group number.
Is my doctor in network?
Participation must be confirmed directly with the plan to ensure that the information is accurate. Each network has sub-networks and some are also marketed by multiple entities and names. The only way to be certain is to contact the insurance plan directly.
Which Insurance did you bill?
Contact your insurance carrier to determine if the bill was received. If not, please contact us with the correct information.
Insurance needs information from the patient
You do not have coverage for these services until you contact your plan. The patient or insured party must contact the insurance company and provide requested information.
What is co-insurance?
This is another name for copay or deductible. This is the portion that you must pay to the doctor.
More questions? Please contact us at (888) 368-3198 or email us